Return & Refund Policy

Last Updated: August 11, 2026

At MEIT Shop, we want you to be satisfied with your purchase. If you receive a product that is defective, damaged, incorrect, or otherwise eligible for return under this policy, you may request a return within 7 days of receiving your order.

This Return & Refund Policy applies to purchases made through meitshop.com and is applicable to customers in Pakistan.

1. Return Eligibility

To be eligible for a return:

• The return request must be submitted within 7 days of receiving the order.

• The product must be in its original condition.

• The product should be unused, unless the issue is a manufacturing defect or the wrong product was delivered.

• The product should be returned with its original packaging, accessories, manuals, tags, and other items supplied with the order, where applicable.

• Proof of purchase or order details may be required.

MEIT Shop reserves the right to inspect returned products before approving a return or refund.

2. Damaged, Defective, or Incorrect Products

If you receive:

• A damaged product

• A defective product

• The wrong product

• A product that does not match the product ordered

please contact us as soon as possible and within 7 days of delivery.

We may request photographs, videos, or other information to help us assess the issue.

After verification and inspection, MEIT Shop may provide an appropriate resolution, which may include:

• Product replacement

• Repair, where applicable

• Refund

• Another mutually agreed resolution

For products covered by a manufacturer's warranty, warranty-related issues may be handled according to the manufacturer's applicable warranty terms.

3. Change of Mind Returns

If a product is eligible for return because you have changed your mind, the product must meet all return conditions described above.

The customer is responsible for the cost of returning the product to MEIT Shop.

Any original delivery charges paid by the customer may be non-refundable unless the return is due to an error by MEIT Shop or another circumstance where a refund is required under applicable law.

4. Return Shipping

Unless the return is required because MEIT Shop sent the wrong product or the product arrived damaged or defective, the customer is responsible for return shipping costs.

Customers should use a reliable courier service and retain proof of shipment until the return has been received and inspected.

MEIT Shop is not responsible for products lost or damaged during return shipping when the customer is responsible for arranging the return.

5. Return Inspection

Once we receive the returned product, our team will inspect it to determine whether it meets the requirements of this policy.

A refund or replacement will only be processed after the returned product has been received and inspected.

If the returned product does not meet the return conditions, we may reject the return and return the product to the customer.

6. Refunds

If your return is approved for a refund, the refund will be initiated after the returned product has been received and successfully inspected.

The refund amount may depend on the reason for the return and the applicable terms of the order.

Original shipping charges are generally non-refundable unless the return is due to an error by MEIT Shop, a defective product, a damaged product, or another circumstance requiring reimbursement under applicable law.

The time required for the refunded amount to appear in your account may vary depending on the payment method and financial institution.

7. Non-Returnable Products

Certain products may not be eligible for return for hygiene, safety, consumable, personalization, or other practical reasons.

Where a product has specific return restrictions, those restrictions will be communicated on the relevant product page or before purchase.

Products that have been damaged, misused, altered, modified, or returned without their required components may not qualify for a return, except where the issue relates to a defect or consumer rights that cannot legally be excluded.

8. How to Request a Return

To request a return, contact MEIT Shop within 7 days of receiving your order.

Please provide:

• Order number

• Customer name

• Product name

• Reason for return

• Photos or videos, if applicable

• Any other information requested by our support team

Our team will review your request and provide instructions regarding the return process.

Please do not send a product back before receiving return instructions from MEIT Shop.

9. Exchanges

Where available, eligible products may be exchanged for another product or replacement.

Exchange requests are subject to product availability and the same return eligibility requirements described in this policy.

If the replacement product has a different price, the applicable price difference may need to be paid or refunded.

10. Cancellation Before Dispatch

If you wish to cancel an order, contact us as soon as possible.

Orders that have already been processed, dispatched, or handed over to the courier may not be cancellable and may instead be subject to the applicable return procedure.

11. Order Refusal

If a customer refuses to accept a properly dispatched order without a valid reason, MEIT Shop may deduct applicable shipping, return-to-origin, or other reasonable logistics costs from any refund that may otherwise be due.

This does not limit any rights the customer may have under applicable consumer protection laws.

12. Policy Changes

MEIT Shop may update this Return & Refund Policy from time to time.

Any changes will be published on this page with an updated "Last Updated" date.

13. Contact Us

If you have any questions about our Return & Refund Policy or would like to request a return, please contact MEIT Shop through the contact details provided on our website.

MEIT Shop
Lahore, Punjab, Pakistan
Website: meitshop.com

We recommend contacting us as soon as possible if you experience any problem with your order so that we can help resolve the issue promptly.